Login Help

We're sorry you are having trouble. Please locate your particular situation in the list below and follow the corresponding instructions.

• Don't have a User Name and Password?
• Not sure if I have a User Name and Password?
• Forgot User Name?
• Forgot Password?
• My Account is disabled?
• Need Payor/Payee Registration Help?
• Need Help Registering to Complete the Questionnaire?
• Did not receive an e-mail after Registration?
• Already logged In?
• Change E-mail Address?
• User Name and Password do not work?
• Registration/Login Help?

• Don't have a User Name and Password?
  To get a User Name and Password, you must complete the registration process. Registration on www.childsupport.state.pa.us is an easy process.
• As a payee/payor with an active case in the child support system, you will be asked to enter a User Name, SSN, Case Id, and and active e-mail address.
• You will need to provide a valid e-mail address for notification of password and other alerts from the system. In addition, you will be able to provide a Hint Question and Answer to facilitate future logins.
• For security purposes, the entire registration process is done using SSL encryption. After registration has been completed, we will send you a temporary password via e-mail to the e-mail address we have on record. After you log in with your system generated temporary password, you will be asked to change your password to your personal password, one that will be easier to remember.

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• Not sure if I have a User Name and Password?
  • If you have completed the registration process, but do not remember your login information, check information available under Forgot User Name or Forgot Password.
  • If you don't have a User Name or Password, check information available under Don't have a User Name and Password.
    
  
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• Forgot User Name? - I don't remember my User Name?
  • To be reminded of your User Name, Click on the "Forgot your User Name?" link on the login page.
  • You will need to provide your SSN & Registered E-mail Address to continue. On verification of this information, you will be instantly provided with your User Name.
  
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• Forgot Password? - I don't remember my Password?
  • To be reminded of your Password, Click on the "Forgot your password?" link on the login page.
  • You will need to provide your User Name. If correct, you will then have to answer your Hint question, provided during registration. If you successfully answer your Hint Question, a temporary password will be emailed to your e-mail address on record.
  • Due to security reasons, your account will be disabled after three unsuccessful attempts to retrieve your password.
  
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• My Account is disabled?
  • For security reasons, we may have disabled your account under the following circumstances - you have unsuccessfully attempted more than three times to login, or you have complained about suspected activity on your account by some other user. We also monitor usage of the system regularly, and if we notice unusual activities such as frequent resetting of passwords and/or e-mail addresses, we may disable your account and notify you accordingly.
  • If your account is disabled, please contact us with your Case ID and at least two of the three following pieces of information:
    1. User Name
    2. E-mail Address associated with your account
    3. Answer to your Hint Question
    We will then verify these details before re-enabling your account.
    Request to enable your Account
  
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• Need Payee / Payor Registration Help?
  • Please go to www.childsupport.state.pa.us and click on either the “Receiving Child Support” or “Paying Child Support” button.
  • Please click on the 'Register Now' link to complete the registration form. You need the following information to register:
    1. User name: You can choose any User Name you want, provided it is at least 6 characters long, and has both letters and numbers.
    2. Your SSN (without any dashes)
    3. Your 9-digit PACSES Case Id Number
    4. Your e-mail address: name@domain.suffix
    5. Hint Question
    6. Hint Answer
    
  • Once registered, you will be asked to update your password. You will then have access to all your web pages including update pages where you can change your address, e-mail address and password.
    
  • Once you have registered with your SSN and User Name, this information cannot be changed in our system. If you have any problem logging in, please review this page or contact the Login Support Team.
  
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• Need Help Registering to Complete the Questionnaire?
• Please go to www.childsupport.state.pa.usand click on either the "Request Support Services" button or 'Begin or Resume a questionnaire for Support Services' link under I Would Like To...
• On the online questionnaire overview screen, please click on the "Register" button under New User to complete the registration form. You need the following information to register:
  1. User name: You can choose any user name you want. It must be at least 6 characters long and have both letters and     numbers.
  2. Your SSN (without any dashes)
  3. Your email address: name@domain.suffix
  4. Hint(Question)
  5. Hint(Answer)
  
• Once registered, you will receive an email with a temporary password. You will be asked to change your password at your first login to the Child Support website. After you change your password, you will be able to fill out the online questionnaire.
  
• Once you register your SSN and user name, this information cannot be changed. If you have any problem logging in, please review this page or contact the Login Support Team.
• If you already have a Child Support website user name and password, you will not need to create a new user name and password to access the website and/or complete a questionnaire.
  

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• Did not receive an e-mail after registration?
  • Please send an e-mail to Login Support Team with your Name, PACSES Case Id.
  • You may have a SPAM filter active in your e-mail account that is blocking potentially unsafe e-mails. Please be sure to check the deleted items and trash folder for e-mails from the Child Support Website. If the problem continues please contact your ISP or e-mail provider to check the settings of the SPAM filter. If you do not receive the temporary password e-mail within twenty-four hours please contact Login Support Team.
  
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• Already logged in?
  • You may have closed the browser session without clicking on the "logout" button. Please wait for 20 minutes before you try to log in again. You should be able to view your account details then.
  • This problem occurs when you do not click on the "logout" button after using the site. Therefore, please ensure that you do logout in the future.
  
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• Change E-mail Address?
  • You may now change the e-mail address associated with your portal registration.
  • Please follow the following step to change the e-mail address-
    1. Log into the system
    2. Choose the option 'Change Password' on the left hand navigation bar
    3. On the 'Change Password' page, please go to the bottom of the screen and change your e-mail address (where it says 'E-mail address') and hit 'Update' button on the right hand side.
  • Please note that you cannot change your e-mail address and your password on the same day.
  
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• User Name and Password do not work?
  • Please make sure that you are entering your User Name and password correctly.
  • You may want to copy(Ctrl + c) and paste(Ctrl + v) your password from the original e-mail we sent you into the Password field on the login page.
  
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• Registration/Login Help?
  SPAM control software features are designed to block "junk" e-mail or e-mail from unknown or unwanted senders. However, these blocking techniques may cause the unintended consequence of blocking messages that you really want to receive.
  
  You may not receive a "New Registration" e-mail with your temporary password and will not be able to login to the website if:
  
  
  • Your internet service provider offers a SPAM blocking feature that requires the sender (i.e., PA Child Support Website Login Support ) to first respond to a return e-mail in order to be added to a "white list" or approved sender list
  • You have purchased software for your personal computer that requires the sender (i.e., PA Child Support Website Login Support) to first respond to a return e-mail in order to be added to an approved sender list
  • You have manually created an approved sender list
  • Other SPAM blocking techniques are employed by you or your internet service provider
  
  If you have not received your "New Registration" e-mail, or other expected correspondence from us, please be sure to check the deleted items and trash folder for e-mails from the Child Support Website. To increase the possibility that you receive e-mail from us, you should add the following address to your approved sender or "white list": ra-pacses@state.pa.us. If the problem continues please contact your ISP or e-mail provider to check the settings of the SPAM blocking feature.
  
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