1-800-304-1669 is the number to call for anything related to your Pennsylvania EPPICard™. Write that number down in your telephone book. It is also printed on the back of your Pennsylvania EPPICard™. If you are calling from a location outside of the US please call 1-801-933-8542 collect.

Simply call the EPPICard™ Customer Service line at 800-304-1669 to activate the card. This phone number is on the back of your new card. You will be asked to choose a PIN to activate your card. After this phone call is completed your card will be ready to use to make purchases or to withdraw cash.

Anytime you need any information about your Pennsylvania EPPICard™. This number is available 24 hours a day, seven days a week. Call Customer Service if you need to:
• Report lost or stolen cards
• Check your balance
• Change your PIN
• Review transaction history
• Register a complaint about a card issue
• Ask questions about card use
• Discuss international card use
• Report that your card was not received in the mail

If you have questions regarding anything else about your child support case (such as enforcement, modifying your support order) you must call your local county Domestic Relations Section.

Look for the MasterCard® logo. This logo shows that the store accepts your EPPICard™ MasterCard®. To get cash, look for the MasterCard® logo, which will be displayed on over 892,000 ATMs located throughout the world. Many retailers that accept Maestro, in addition to grocery stores, will let you get cash back with purchases. Certain businesses place a hold on your available funds until your transaction clears. This can take one or two days for the funds to be released. Hotels and car rental agencies do this because when you use your card with them the transaction may not be finalized by you until days later.

No, you do not have to use the ATM. You can get cash back at any bank displaying the MasterCard® logo. Go to the teller and ask for the desired amount of cash that is available to you. You will not be charged a fee to get cash from the teller. Do not ask for a cash advance.

You can call PA SCDU Customer Service at 1-877-727-7238 during regular business hours to request this information. Information on bank and ATM locations is also available at www.mastercard.com/atmlocator

1-800-304-1669 is the number to call for anything related to your Pennsylvania EPPICard™. You will need to provide the name of the bank, and the branch office where the problem occurred. During regular business hours, Monday through Friday you can also contact SCDU Customer Service at 1-877-727-7238.

If you decide you do not want a card, you may have your funds direct deposited into a personal bank account. If you want to use the direct deposit option, contact your local Domestic Relations office or Pennsylvania SCDU. Either location will provide the appropriate form for you to complete. Completed Direct Deposit forms must be sent to PA SCDU for processing.

You will be automatically sent a Pennsylvania EPPICard™ if you do not sign up for direct deposit

No, you cannot make your own deposits into your EPPICard™ MasterCard® account.

You can call EPPICard™ customer service at 1-800-304-1669 to check your balance. You may check your balance online at www.EPPICard.com. You may also use an ATM to perform a balance inquiry. There is a fee for balance inquires. There may also be a surcharge fee if the inquiry is not performed at a Wells Fargo or PNC bank ATM.

You may request a monthly statement. One will not be automatically sent to you. To request a statement, you must call EPPICard™ customer service. You can also access information regarding your Pennsylvania EPPICard™ at www.EPPICard.com.

No. You do not have to have a bank account, and no credit check will be performed.

There are no charges incurred for a cash withdrawal from a teller at any financial institution that displays the MasterCard brand mark. If you withdraw funds from a MoneyPass network ATM your first transaction will be fee free for PA EPPICard™ cardholders. MoneyPass provides over 1200 ATM locations throughout Pennsylvania as well as approximately 20,000 ATM locations nationwide. MoneyPass ATMs are located inside convenience stores such as Sheetz, Rutters, and WAWA. The one free ATM transaction for PA EPPICard™ cardholders must occur at a MoneyPass network ATM. After using the one free transaction EPPICard™ users must pay the regular transaction fee (a communication line fee) at MoneyPass, PNC, First Niagara, and Wells Fargo ATMs. EPPICard™ cardholders who use their EPPICard™ at ATMs other than MoneyPass, PNC, First Niagara or Wells Fargo will be charged additional surcharges based on the institutional fee structure for the ATM accessed. There is an ATM fee for balance inquires. You will always be advised about fees charges prior to completing your transaction. You may choose to cancel the withdrawal or balance inquiry and go to another ATM that does not surcharge or continue with your transaction.

EPPICard™ information is also available to cardholders via the EPPICard™ website (www.eppicard.com).

PA EPPICard™ cardholders may continue to receive cash back with their Point of Sale purchases using the EPPICard™, and may also cash out their EPPICard™ at MasterCard-affiliated banks at no charge.

PIN means Personal Identification Number. Your PIN is a 4-digit number. Always keep your PIN private. You must select a PIN to activate the EPPICard™ when you receive your card in the mail. If you lose your card and get a replacement card, you must activate the replacement card and you will need to select a PIN again. You may select your original PIN. For additional protection sign the back of your card in ink or put a note on the card to always ask for photo ID.

If you did not write it down in a secure place at home and you cannot remember it, call customer service at 1-800-304-1669 and select a new PIN.

You have a total of four tries to enter the correct PIN. If you are confused and enter the wrong number, you can try three more times. After four consecutive incorrect tries, the machine displays a “locked” message. The card is locked until midnight. If you remember your PIN, you may simply use your card the next day. This is to protect your benefits if the card is stolen and attempts are made to use the card. If you do not remember your PIN, you can call customer service at 1-800-304-1669 and select a new PIN.

Call 1-800-304-1669 when you realize that your card is missing. This puts a hold on your account and no one will be able to use the card. If you find your card after you report it to customer service, you will not be able to use the original card. You must wait for the replacement to arrive in the mail. Your first replacement will be issued at no charge. However, each time after the first time that you request a replacement card you will be charged a fee of $5.

Broken, cracked or damaged cards need to be replaced. Call 1-800-304-1669 and report that you have a problem with your Pennsylvania EPPICard™. A replacement card will be sent directly to your mailing address.

Insufficient Funds means you have tried to spend more than you have on your Pennsylvania EPPICard™. If you feel this error message is incorrect, call 1-800-304-1669 for assistance.

You should call customer service at 1-800-304-1669 if you have any questions regarding the balance of your account, or any transactions associated with your account.

You need to contact your local DRS if you are receiving child support and your name has changed. The DRS will update the statewide child support system with your new name.

Your card will work until the balance on the card is $0.00.

Contact PA SCDU at 1-877-727-7238.

If you received the Pennsylvania EPPICard™ support payments received will be deposited to the card until your direct deposit enrollment process is completed. Please keep the card, activate your PIN as directed on the card and check your card balance. Once PA SCDU receives your correctly completed direct deposit enrollment form, direct deposit should begin in about 10 business days. If, at any time, you cancel or stop direct deposit, your support payments will again be disbursed to your EPPICard™.

If you did not sign up for Direct Deposit, and you are no longer receiving support checks, it is possible that you have support money on your PA EPPICard™. You may access www.childsupport.state.pa.us to see if support payments have been made for you, and if the support payments have been disbursed to EPPICard™. If support payments have been disbursed for you to the EPPICard™, you must call the EPPICard™ 800 number and request a replacement card.