PA Child Support Program

Member Login Help

Login Help


We're sorry you are having trouble. Please locate your login issue in the list below and follow the corresponding instructions.



  • Don't have a Keystone ID and Password?
    You must complete the registration process to get a Keystone ID and Password. Registration on www.childsupport.state.pa.us is an easy process.
    • You will be asked to enter a Keystone ID, Password, SSN, child support case ID, and an active email address.
    • Please provide a valid email address to receive password notifications and other important alerts related to your account. You will then select three hint questions and answers that we’ll use to help you reset your password.

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  • Not sure if I have a Keystone ID and Password?
    • There are other Pennsylvania state government websites that use the Keystone ID. You may have a Keystone ID already registered on one of these sites. If so, you can use your existing ID and password to register for the Child Support Website.
    • Check the Forgot Keystone ID or Forgot Password sections for more information.
    • If you don't have a Keystone ID or Password, check information available under Don't have a Keystone ID and Password.

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  • Forgot Keystone ID? - I don't remember my Keystone ID?
    • Click on the "Forgot Keystone ID" link on the login page to receive a reminder of your Keystone ID.
    • You must provide your registered email address, first name, and last name. You will receive your Keystone ID by email, after we verify your information.
    • Do you have a Keystone ID from another Pennsylvania state government website? You can retrieve your existing Keystone ID by following the Forgot Keystone ID link.

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  • Forgot Password? - I don't remember my Password?
    • Click on the Forgot Password link on the login page to receive a reminder of your password.
    • You must provide your Keystone ID. If correct, you will answer 2 of your hint questions. If you answer your hint questions correctly, you will be able to reset your password.
    • Your account will be locked after five unsuccessful attempts to retrieve your password.

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  • My Account is disabled?
    • We may have disabled your account for one of the following reasons:
    • You unsuccessfully attempted more than five times to login
    • You reported suspicion of unauthorized activity on your account by some other user.
    • We noticed unusual account activity so we disabled the account and notified you.
    • If your account is disabled, please contact us with your Case ID and at least two of the three following pieces of information:
      1. Keystone ID
      2. Email Address associated with your account
      3. Answer to your Hint Question
      We will then verify these details before re-enabling your account.
      Request to enable your Account

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  • Need Payee / Payor Registration Help?
    • Please click on the 'Register Now' button to complete the registration form. You need the following information to register:
      1. Your SSN (without any dashes)
      2. Your 9-digit PACSES Case ID Number
      3. Your email address: name@domain.suffix
      4. Keystone ID (Username): You can choose any Keystone ID you want, provided it is at least 6 characters long, does not contain blankspaces, begins with a letter, and contains only the following special characters _ - @
      5. Password
      6. 3 Hint Questions and Hint Answers
    • Once registered, you can use your Keystone ID and password to log in. You must be logged in to manage your account settings, communication preferences; and, to update your contact information such as your physical, mailing and email addresses.
    • You cannot change your Keystone ID or SSN after you've finished registering. If you have any problem logging in, please review this page or contact the Login Support Team.

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  • Need Attorney Registration Help?
    • Click on the 'Register Now' button to complete the Enterprise Business Partner Registration process. After you complete this process, you will receive an email informing you when your registration is approved, and providing you with your username.
    • Once your registration is approved, go to the Attorney thread, and select the “Login Now” button. Enter the username provided to you via email and the password you created during registration to log in.
    • The first time logging in to the Child Support Webiste, you will be asked to verify the following information:

    • 1. PACSES Attorney ID
      2. Primary Zip Code (this will be read-only and display the zip code provided during registration)
      3. Email address (this will be read-only and display the email provided during registration)
      4. Contact Phone Number (this will be read-only and display the email provided during registration)
      5. Referral Source
    • After providing the above information, you will then have access to all your web pages including update pages where you can change your address, email address and password at any time.
    • PACSES Attorney IDs are assigned and generated by the Pennsylvania Child Support Enforcement System. Once you have completed registration, your PACSES Attorney ID cannot be changed in the system. If you have any problem logging in, please review this page,our Online Registration Guide or contact the Login Support Team.

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  • Need Help Registering to Complete the Request for Support Services?
    • Please go to www.childsupport.state.pa.us and click on either the 'Receiving Child Support' button or 'Begin/Resume the Request for Support Services' link under I Would Like To...
    • On the E-Services overview screen, please click on the 'Register' button under New User to complete the registration form. You need the following information to register:
      1. Your SSN (without any dashes)
      2. Your 9-digit PACSES Case ID Number
      3. Your email address: name@domain.suffix
      4. Keystone ID (Username): You can choose any Keystone ID you want, provided it is at least 6 characters long, does not contain blankspaces, begins with a letter, and contains only the following special characters _ - @
      5. Password
      6. 3 Hint Questions and Answers
    • After successfully registering, you will be able to use your Keystone ID and password to log in and fill out the online request for support services.
    • Once you register your SSN and Keystone ID, this information cannot be changed. If you have any problem logging in, review this page or contact the Login Support Team.
    • If you already have a Child Support website Keystone ID and password, you will not need to create a new Keystone ID and password to access the website and/or complete a request for support services.

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  • Change E-mail Address?
    • You may now change the email address associated with your portal registration.
    • Please follow the following step to change the email address-
      1. Log into the system
      2. Choose the option 'Change Password' on the left hand navigation bar
      3. On the 'Change Password' page, please go to the bottom of the screen and change your email address (where it says 'Email address') and hit 'Update' button on the right hand side.
    • Please note that you cannot change your email address and your password on the same day.

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  • Keystone ID and Password do not work?
    • Please make sure that you are entering your Keystone ID and password correctly.

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  • Registration/Login Help?
    SPAM control software features are designed to block "junk" email or email from unknown or unwanted senders. However, these blocking techniques may cause the unintended consequence of blocking messages that you really want to receive.

    You may not receive a "New Registration" email with your temporary password and will not be able to login to the website if:

    • Your internet service provider offers a SPAM blocking feature that requires the sender (i.e., PA Child Support Website Login Support ) to first respond to a return email in order to be added to a "white list" or approved sender list
    • You have purchased software for your personal computer that requires the sender (i.e., PA Child Support Website Login Support) to first respond to a return email in order to be added to an approved sender list
    • You have manually created an approved sender list
    • Other SPAM blocking techniques are employed by you or your internet service provider

    If you have not received your "New Registration" email, or other expected correspondence from us, please be sure to check the deleted items and trash folder for emails from the Child Support Website. To increase the possibility that you receive email from us, you should add the following address to your approved sender or "white list": ra-pacses@pa.gov. If the problem continues please contact your ISP or email provider to check the settings of the SPAM blocking feature.

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